Refund policy

RETURN & CANCELLATION POLICY

At Bunc, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 15-day return policy to make your shopping experience smooth and worry-free.

1. RETURNS

You have 15 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must:

  • Be in its original condition (unworn, unused, and unwashed).

  • Include all original tags, packaging, and accessories.

  • Have the receipt or proof of purchase.

Items sent back without prior return approval will not be accepted.

How to Request a Return

To start a return, please contact us at hello@bunc.in with:

  • Your order number.

  • A clear reason for the return.

  • Photographic evidence, if applicable (e.g., damaged or defective product).

If your return is approved, we will provide a return shipping label and instructions on how to send your package.

For any questions regarding returns, feel free to reach out at hello@bunc.in.

2. DAMAGED OR INCORRECT ITEMS

We apologize if you received a damaged, defective, or incorrect item. Please:

  • Inspect your order upon arrival.

  • Contact us immediately at hello@bunc.in with photos of the issue.

  • We will evaluate the problem and offer a replacement, exchange, or refund as needed.

3. NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Personalized or custom-made products.

  • Perishable goods (e.g., food, flowers, or plants).

  • Personal care and hygiene items (e.g., beauty products, skincare, or health items).

  • Hazardous materials (e.g., flammable liquids, gases, chemicals).

  • Gift cards and sale items (non-refundable).

For any questions regarding specific products, please contact us at hello@bunc.in before purchasing.

4. EXCHANGES

If you need a different size, color, or product:

  • Initiate a return for the original item first.

  • Once your return is approved and processed, place a new order for the desired item.

This ensures faster processing and minimizes delays.

5. REFUNDS

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method.

  • It may take 5-7 business days for your bank or card issuer to reflect the refund.

If you do not receive your refund within this period, please check with your bank or payment provider before contacting us.

6. ORDER CANCELLATION

You may cancel your order under the following conditions:

  • Before shipping: You can cancel your order for a full refund.

  • After shipping: The order cannot be canceled, but you may return the product once received (subject to return eligibility).

For cancellations, contact us as soon as possible at hello@bunc.in with your order number.

7. CONTACT US

For any questions or concerns about our Return & Cancellation Policy, please reach out to us at:

  • Email: hello@bunc.in

  • Address: A-11A, First Floor, Sector 58, Noida, Gautam Buddha Nagar-201301, U.P., India

We appreciate your trust in Bunc and are committed to providing a hassle-free shopping experience.

This policy ensures compliance, clarity, and user-friendliness while making returns and cancellations easy to manage. Let us know if you require any refinements.